Are your products safe for all breeds?
Yes. Every item, from our grooming tools to our interactive toys, is selected with pet safety as the priority. However, we always recommend supervising your pet during their first few uses of any new toy or electronic device.
How long does shipping take?
For our US customers, standard shipping typically takes 5-10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all orders over $50. For orders under $50, a small flat-rate shipping fee is calculated at checkout.
Can I track my order?
Absolutely. Once your order is processed (usually within 1-3 business days), you will receive a confirmation email with a link to track your package in real-time.
What if my pet doesn't like the product?
We offer a 30-Day Peace of Mind Guarantee. If the product is unused and in its original packaging, you can return it for a refund. Note: For hygiene reasons, grooming tools that have already been used on a pet’s fur cannot be returned.